MapleSteps Support
MapleSteps turns a Canadian letter or notice into the next thing you have to do, with the official page and the date that guidance was checked attached. It has no accounts and no chat — email is the way to reach us, and we answer from the same country you do.
Before you write in
- A reminder did not fire. Check iPhone Settings → Notifications → MapleSteps, and that the task still shows a saved time. Re-opening the app re-checks every saved reminder.
- Interpretation looks thin. Reading a notice with a model needs iOS 26 or later, a compatible device and available Apple Intelligence. Without it the app falls back to on-device rules, which only quote what the letter actually says and ask about everything it leaves out — that fallback is intended, not a failure.
- The cloud switch does nothing. It is off by default and stays unavailable until you add your own API key in You → Cloud model (optional).
- No collection day came back. That service only covers addresses inside the City of Toronto. Markham, Mississauga and every other municipality publish their own rules, and the app will not borrow Toronto's answer for them.
- The lock screen widget is empty or stale. The widget only reads a snapshot the app writes when you are in it. Open MapleSteps once and it hands the widget a fresh copy.
What we cannot help with
MapleSteps does not decide whether you qualify for a benefit, does not fill in or submit government forms, and never sends a message on your behalf — a draft it writes is shown as a draft until you send it yourself. It also does not fetch live policy text; guidance ships inside the app, so if a rule has changed since, the linked official page is the authority.
Tell us what broke
Email cczuysh+maplesteps@gmail.com with your app version (bottom of the You tab), your province and language, and what you expected. Screenshots of the app's own screens are useful; we do not need your documents.
If you are happy to share how you used the app, there is an export on the You tab. Nothing from it is sent unless you attach it to your email yourself. See the privacy policy for what is and is not recorded.
Language
The app ships in English and Simplified Chinese. Write in either.
MapleSteps 帮助与支持（简体中文）
MapleSteps 把一封加拿大的信函或通知变成“你接下来要做的第一件事”，并附上它所依据的官方页面， 以及那份资料上次被核对的日期。应用没有账号也没有在线客服，邮件是唯一的人工渠道。
写信给我们之前
- 提醒没有响。请检查 iPhone「设置 → 通知 → MapleSteps」，并确认这条待办里确实保存了时间。 重新打开应用会重新核对所有已保存的提醒。
- 解读内容偏少。用模型读通知需要 iOS 26 及以上、兼容设备且 Apple Intelligence 可用。 不满足时应用会退回本机规则提取：只引用信函确实写明的内容，把没写明的列为待问问题——这是设计如此，不是故障。
- 云端开关没反应。它默认关闭，在你于「我的 → 云端模型（可选）」填入自己的 API key 之前都不可用。
- 收不到垃圾收集日。这项服务只覆盖多伦多市内的地址。万锦、密西沙加及其他城市各自发布规则， 应用不会把多伦多的答案套到别的城市上。
- 锁屏小组件空白或过期。小组件只读取应用在前台时写入的一份快照。打开一次 MapleSteps， 它就会把新的快照交给小组件。
我们帮不上的部分
MapleSteps 不判定你能否拿到某项福利，不代填、不代提交政府表格，也绝不会替你发出任何消息—— 它写的草稿在你自己发送之前一直只是草稿。应用也不会实时抓取政策原文；指引内容随应用打包， 若规则其后有变，请以应用内链接的官方页面为准。
报告问题
请发邮件到 cczuysh+maplesteps@gmail.com， 说明「我的」页底部显示的应用版本、你的省份和语言，以及你期望看到什么。 应用界面的截图很有帮助，但不需要附上你的文件原件。
如果你愿意分享使用情况，「我的」页里有一个导出功能。里面没有任何内容会自动发送， 除非你自己把它作为附件发出。记录了什么、没记录什么，请看隐私政策。
语言
应用提供英文与简体中文界面，两种语言都可以来信。